Got it! Here’s the revised Refund Policy with the email updated to support@covadigital.io. Refund Policy Last Updated: 2NOV2024 Thank you for choosing COVA Digital! We value your satisfaction and are committed to providing quality services. This Refund Policy outlines our guidelines regarding refunds, including our 7-day trial period and subscription-based services.

1. 7-Day Free Trial We offer a 7-day free trial for all new customers. During this trial period, you will have full access to the features available in your chosen subscription tier. If you cancel your subscription within the trial period, you will not be charged. Please note that if you do not cancel within the 7-day trial, you will be automatically charged based on your selected subscription plan. To cancel during the trial period: Log into your account on [covadigital.io] Navigate to the subscription settings and choose "Cancel Subscription" You must complete the cancellation before the end of the 7th day to avoid any charges.
2. Refunds for Subscription Services Once your 7-day trial period ends and payment is made, all sales are final, and we do not offer refunds for subscription fees, except as required by law. This applies to all subscription tiers. Refunds will not be issued for: Early cancellation of a subscription term. Partial use of the subscription period. Dissatisfaction with our service if it is within the bounds of the features and limitations described on our website. We encourage you to make full use of the 7-day trial period to determine if our services meet your needs before committing to a paid subscription.
3. Upgrades and Downgrades of Subscription Tiers If you choose to upgrade or downgrade your subscription plan during an active billing cycle: Upgrades: You will be charged a pro-rated amount for the difference in pricing, and the new tier features will be available immediately. Downgrades: The change will take effect at the end of the current billing cycle, and no partial refunds will be issued for the downgrade.
4. Exceptional Circumstances for Refunds We understand that certain extenuating circumstances may require a refund consideration. In such cases, please contact our support team at support@covadigital.io and provide the details of your situation. COVA Digital reserves the right to approve or deny refund requests on a case-by-case basis. Examples of exceptional circumstances include: Accidental double billing. Significant technical issues on our end that prevent access to core subscription features for a prolonged period.
5. Requesting a Refund To request a refund in exceptional circumstances, please follow these steps: Email us at support@covadigital.io with the subject line "Refund Request." Provide your account information, the reason for your refund request, and any supporting details. Our team will review your request and respond within 7-10 business days.
6. Contact Us If you have any questions or concerns about our Refund Policy, please contact us at: COVA Digital Email: support@covadigital.io Address: Address: Virginia Beach, VA